Getting Their Best Performance improvement at crisis centers Workshop by Hollis Easter National Association of Crisis Center Directors annual conference Rochester NY, 2013 October 19 PowerPoint slides PDF of PowerPoint slides: NASCOD2013-GettingTheirBest Links Finding the perfect balance: how much multimedia is best? https://www.holliseaster.com/talks/2010/MMBalance/ Involuntary hospitalization: www.reachouthotline.org/assets/invol/ Strength in numbers: https://www.holliseaster.com/talks/2010/AIRS/ Workshop objectives Participants will learn: How to look at performance problems, assess gaps, find causes, and ...