- Social Media Guide for #crisisdir14: How to Participate 2014 October 21How to participate in social media for the 2014 NASCOD/CUSA crisis hotline directors’ conference. Official schedule, hashtags, guidelines.
- Using Twitter At Work: Basic Concepts 2014 October 12Quick-start guide for understanding Twitter, using it for work, and participating in professional networking chats in real time.
- Using Twitter At Work: How to Get Started 2014 October 12Quick-start guide for setting up Twitter for professional networking and edchats.
- Why Are Tweets Missing? 2013 October 27Why are tweets missing? Twitter hides some tweets with @usernames at the beginning of the line. This is confusing and unfriendly; here’s how to fix it.